Business Customer Terms

1. Supplier and contract

Cheshire Housekeeping Services Ltd, company number 17452885, registered office 88 Wistaston Road, Crewe, Cheshire, CW2 7RE (“CHS”, “we”, “us”) supplies the services. These terms apply to business customers together with the accepted quotation, service specification, booking confirmation or other written agreement.

2. Services and site information

We will provide the services described in the agreed specification with reasonable care and skill. The customer must provide accurate information about access, hazards, site rules, security, parking, utilities, specialist surfaces and any other matter relevant to safe delivery of the service. Material changes to scope may require a revised quotation.

3. Prices, invoices and payment

Prices and any deposits are stated in the quotation or booking confirmation. Unless otherwise agreed in writing, invoices are due within 14 calendar days. We may agree up to 30 days for larger organisations or public authorities where operationally necessary. Payment may be made by bank transfer, card payment or another payment method agreed with CHS. Card payments may be processed using our third-party payment provider, SumUp. CHS is not currently VAT registered and VAT is not added to our charges. If our VAT status changes, applicable VAT will be clearly shown on quotations and invoices.

If a commercial payment is late, CHS reserves the right to claim statutory interest and applicable fixed or reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 where the legislation applies.

4. Cancellation, changes and access

Please give as much notice as possible of changes or cancellations. Where a cancellation or inability to gain agreed access causes a direct loss that cannot reasonably be avoided, we may charge a reasonable amount reflecting that loss, less costs saved or work successfully reallocated. Repeated short-notice changes may lead us to review the service arrangement.

5. Keys, alarms and confidential access

Where keyholding or access information is agreed, we will use reasonable security procedures and restrict access to people who need the information. We will only accept arrangements within our current operating procedures and insurance cover. The customer must tell us promptly about changed codes, locks, hazards or authorised contacts.

6. Staff and continuity

The contract is with CHS rather than a named individual. We may allocate or change staff to manage sickness, leave, training and operational requirements while aiming for reasonable continuity where practical.

7. Health, safety and site conduct

We may refuse, stop or suspend work where conditions are unsafe, unlawful, abusive or materially different from the agreed scope. The customer remains responsible for its own site obligations and for giving us relevant risk and emergency information.

8. Damage and liability

We will take reasonable care of the customer’s property and investigate reported damage. Nothing in these terms excludes liability where exclusion would be unlawful. We are not responsible for ordinary wear and tear, pre-existing defects, inherent defects or loss caused solely by inaccurate or withheld site information, except to the extent that CHS has itself failed to exercise reasonable care.

9. Confidentiality and data protection

Each party will take reasonable care of confidential information received in connection with the service. Personal information is handled in accordance with our Privacy Notice.

10. Term and ending recurring services

The agreed quotation or service specification may set a minimum term or notice period. If it does not, either party may end an ongoing arrangement on 30 days’ written notice. We may suspend or end service sooner for serious or repeated non-payment, material safety concerns, abusive behaviour or another serious breach, subject to applicable law.

11. Complaints

Please raise service concerns promptly so we can investigate. Complaints may be sent to info@cheshirehousekeepingservices.co.uk. We aim to acknowledge complaints within 2 working days and, where reasonably possible, provide a substantive response within 10 working days.

12. Governing law

These terms are governed by the law of England and Wales and the courts of England and Wales will have jurisdiction, subject to any mandatory legal rule that applies.